Privacy Policy
Last Updated: July 2026
1. Introduction
ICEM Production & Music House ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information in various ways, including:
- Contact Information: Name, email address, phone number, and postal address when you contact us or request our services.
- Project Information: Details about your production project, event dates, venue information, and specific requirements.
- Payment Information: Billing details and payment method information processed securely through our payment providers.
- Communication Data: Records of communications between you and our team regarding your project or services.
- Technical Information: IP address, browser type, pages visited, and time spent on our website through analytics tools.
- Media & Content: Photos, videos, audio recordings, and testimonials you provide for use in our portfolio or marketing materials.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing, maintaining, and improving our production services
- Processing and delivering your orders and communicating about them
- Responding to your inquiries and providing customer support
- Creating and managing your project account
- Processing payments and sending related information
- Sending administrative information and updates
- Marketing and promotional communications (with your consent)
- Monitoring and analyzing trends, usage, and activities on our website
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We share information with vendors and service providers who assist us in operating our website and conducting our business, such as payment processors and hosting providers.
- Project Collaborators: For production projects, we may share necessary information with team members, freelancers, and other collaborators working on your project.
- Legal Requirements: We may disclose information when required by law or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.
5. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure transmission of sensitive data using encryption
- Restricted access to personal information by authorized personnel only
- Regular security audits and updates
- Secure storage of payment and financial information
However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications at any time
- Request a portable copy of your data
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies. Please note that disabling cookies may affect some website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may not have the same data protection laws as your country. By using our services, you consent to the transfer of your information to countries outside your country of residence.
11. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your information at any time, subject to legal and contractual obligations.
12. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
- Email: info@icemproduction.co.ke
- Phone: +254-793-808-128
- Address: Nairobi, Kenya
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.